Storytrails respects the privacy of its users and is committed to protect it in all respects. With a view to offer enriching internet experience to its users, Storytrails offers a vast repository of content and a variety of services. You may read ‘About Us’ to know more about Storytrails.
The information about the user as collected by Storytrails is:
Information supplied by users and Registration data:
When you register on the Site/Website, Application, and for the Service, we ask that you provide basic contact information such as your name, sex, age, address, pin code, contact number, occupation, interests, email address, etc. Once you are registered and your profile is created, we may also collect additional information about you, such as a profile picture, if you choose to provide it. This information will be used solely for the purpose of enhancing the user’s experience on the website and will not be shared with third parties without the user’s explicit consent.
When you register using your other accounts like Facebook, Twitter, Gmail, etc. we shall retrieve Information from such accounts to continue to interact with you and to continue providing the Services. The information collected includes the user ID associated with your account (for example, your Google Account ID) and the profile picture used in that account. Since our Application is based on location data, when it is installed, and maybe intermittently, it may prompt users to select location permissions, depending on the type of device.
Subscription or paid service data: When you choose any subscription or paid service, we or our payment gateway provider may collect your purchase, address or billing information, including your credit card number and expiration date etc. However, when you order using an in-app purchase option, the same are handled by such platform providers. The subscriptions or paid Services may be on auto renewal mode unless cancelled. If at any point you do not wish to auto-renew your subscription, you may cancel your subscription before the end of the subscription term.
We may collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with us.
Information automatically tracked while navigation (Information): To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Newsletter). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data – such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
Storytrails Audio Tours Application deals with location information. While running a tour, in order to work best, in the foreground and/or in the background, the app needs to know your location. We determine this, using the location services of your operating system that may help us to understand your precise current position. This location data is not shared with any other app user. This data is used to send the current, contextual, audio tour related information to your device.
LINKS TO THIRD PARTY SITES
INFORMATION FOR AD-SERVERS
When we present information to our advertisers — to help them understand our audience and confirm the value of advertising on our websites or Applications — it is usually in the form of aggregated statistics on traffic to various pages / content within our websites or Applications. We use third-party advertising companies to serve ads when you visit our websites or Applications. These companies may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites or applications, in order to provide advertisements about goods and services of interest to you. We do not provide any personally identifiable information to third party websites / advertisers / ad servers without your consent.
INFORMATION USE BY THE COMPANY
The Information as supplied by the users enables us to improve the Services and provide you the most user-friendly experience. In some cases/provision of certain service(s) or utiIity(ies), we may require your contact address as well. All required information is service dependent and the Company may use the above said user Information to, maintain, protect, and improve the Services (including advertising on the “Application”) and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages without your consent [with an option to subscribe / unsubscribe (where feasible)]. We may, however, use your email address without further consent for non marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.).
In case you choose to decline to submit personally identifiable information on the Application, we may not be able to provide certain services on the Application to you. We will make reasonable efforts to notify you of the same at the time of opening your account. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information. When you register with the Application or Services, we contact you from time to time about updation of your personal information to provide the users such features that we believe may benefit / interest you.
ACCESSING AND UPDATING PERSONAL INFORMATION
When you use the Services Site (or any of its sub sites), we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on Storytrails is securely stored within the Company controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
We use third-party advertising companies to serve ads when you visit or use our website, mobile application or services. These companies may use information (not including your name, address, email address or telephone number) about your visits or use to particular website, mobile application or services, in order to provide advertisements about goods and services of interest to you.