Terms & Conditions

TERMS & CONDITIONS

Storytrails India Private Limited (”Company”) shall reserve the right to cancel a Trail for the general welfare and safety of the Participants.

The Company reserves the right to accept or reject any person as a Participant prior to beginning a Trail, to expel any Participant from the Trail once it has begun.

Entrance to religious and holy places may be prohibited on grounds of inappropriate clothing and the Company shall not be responsible for such restrictions on Trails.

The Participant shall bear the responsibility and expense including any fees charged for all property carried on their person including video cameras and cameras.

Smoking and consumption of alcoholic beverages are strictly prohibited during the Trail.

The Participant consents to the use of his/ her personal information by the Company and/or its third party providers and distributors solely for the purposes of the Trail.

The Company may use photographs taken during the Trail for publications on its web sites and/or in print advertising and for promotional literature.

Any program, facility, item or activity that has not been included in the Trail itinerary has been provided to enhance the Trail qualitatively, absolutely free of cost.

Any program, facility, item or activity that has not been included in the Trail itinerary has been provided to enhance the Trail qualitatively, absolutely free of cost.

DISCLAIMER

The Company does not make any warranties or representations as to the accuracy, reliability or completeness of any statement, opinion or other information including historical or scientific facts provided during the course of the trail by the storyteller or the licensed guide. Reliance upon any such opinion, advice, statement, or other information shall also be at his/ her risk. The Company shall not be liable for any loss, damage, liability or expense incurred or suffered which is claimed to have resulted from use of such information, including without limitation, any fault, error, omission, interruption or delay with respect thereto. The Company does not guarantee the exact arrival and departure times of any trail package and shall not be held liable for any missed connections nor any expense involved with delays.

The Company and/ or its representatives hereby assumes no liability in contract, tort or otherwise on account of loss of life, personal injuries or property damages to the Guest arising out of any events, happenings or occurrence during the trail except where such loss of life, personal injuries or property was caused by the fault or negligence of Company and except to the extent that such liability is imposed by law.

The Participant agrees to indemnify the Company from and against any and all actions, claims, losses, damages, liabilities and expenses (including attorney's fees) arising out of the conduct of any of the Participants on the trail, including without limitation any claims alleging facts that if true would constitute a breach by him/her of these terms and conditions.

The Company shall use all reasonable efforts to procure the best services of all third party agents such as carriers, hotels, camps and other suppliers engaged by the Company for the purposes of providing food, refreshments, lodging, transport and other facilities. These service providers are independent contractors and are not agents, employees, or servants of, or joint ventures with the Company and the Company shall not be held liable for any personal damage, loss of life or property or expenses incurred due to any act or omission on account of such carriers, hotels, camps and other suppliers.

CANCELLATION POLICY

Cancellation by the Company:

1. Cancellation of the trail due to circumstances beyond the control of the Company including but not limited to an act of God, riots, war, strikes, civil unrest, terrorism, governmental regulations, floods, earthquakes, fire and other natural disasters, shall be made at the Company’s sole discretion without notice and with full refund of fees (less the credit card refund charges, if any). For Private tours, the actual costs incurred on special arrangements made for the tour (if any), including cancelation charges on vehicles booked will be deducted.

2. The Company shall at its option be entitled to cancel any trail on full refund of the fees to the Participant.

Cancellation by the Participant:

1. Participant is required to pay for the trail only upon confirmation of the trail. After the payment for the trail is made, Participant is entitled to cancel the participation in the trail with a full refund of the fees (less 5% cancellation charges) provided that notice of such cancellation is sent to the Company at least 5 days prior to the trail or as otherwise specified in writing.

2. In the event of a late cancellation, i.e., after the timeline as specified above, only 75% of the fees shall be refunded to the Participant and only 50% shall be refunded if rescheduled or cancelled less than 2 days before the scheduled date.

3. If a Participant is unable to attend a tour (without prior cancellation) for any reason, we regret that it is not possible to refund any of the fees paid for the trail.

For small group tours

1. Participant is entitled to cancel the participation in the trail with a full refund of the fees (less 10% cancellation charges) provided that notice of such cancellation is sent to the Company at least 5 days prior to the trail or as otherwise specified in writing.

2. In the event of a late cancellation, i.e., after the timeline as specified above, only 75% of the fees shall be refunded to the Participant and only 50% shall be refunded if rescheduled or cancelled less than 2 days before the scheduled date.

3. If a Participant is unable to attend a tour (without prior cancellation) for any reason, we regret that it is not possible to refund any of the fees paid for the trail.

For private tours

1. Participant is entitled to cancel the participation in the trail with a full refund of the fees (less 10% cancellation charges) provided that notice of such cancellation is sent to the Company at least 5 days prior to the trail or as otherwise specified in writing.

2. In the event of a late cancellation, i.e., after the timeline as specified above, only 75% of the fees (or as otherwise specified in writing ) shall be refunded to the Participant and only 50% (or as otherwise specified in writing ) shall be refunded if rescheduled or cancelled less than 2 days before the scheduled date.

3. If a Participant is unable to attend a tour (without prior cancellation) for any reason, we regret that it is not possible to refund any of the fees paid for the trail.

4. For Private tours, the above cancellation timelines are applicable even in case of reduction in group sizes. In case of a reduction in group size, cancellation charges would be applied on the difference between the price for the original group size and the price for the revised group size.

For private tours booked more than a month in advance

1. For all Private tours booked more than a month in advance, a confirmation can be secured by paying 50% of the total trail costs. The balance is payable at least a month before the Trail date to retain the booking.

2. Until a month before the Trail date, in the event of any cancellation, the standard cancellation charges will apply only on the advance paid.

3. No cancellation charges will apply for any reduction in the group size, if made at least a month before the trail date. However, this does not apply to cases where the change results in the number of concurrent trails booked for the day. In such cases, the standard cancellation policy will apply for the cancelled Trail(s).

PAYMENT POLICY

We confirm tour bookings only on receipt of payment. Subsequent cancellations and alterations if any, will be as per the CANCELLATION POLICY above.

For private tours:

Full payment is to be made at the time of booking. For Private tours booked more than a month in advance, a confirmation can be secured by paying 50% of the total trail costs. The balance is payable at least a month before the Trail date to retain the booking.

For small group tours:

Book your tour by paying only the Waitlist price per person. The balance (if any) can be paid on the date of the tour, and will depend on the number of other registrations received for the tour.

For waitlist

Payment is to be made only after the trail is confirmed.

PRIVACY

We value the trust you place in us. Any personal data you share with us will not be shared with others without your explicit permission. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to any legal process. Our Website links to other websites that may collect personally identifiable information about you. Storytrails is not responsible for the privacy practices or the content of those linked websites.